5 September 2022
This version of the Protocol has been superseded, to access the new Branch Closure Support Protocol please click here
The Transaction Services and Branch Closure Protocol (the Protocol) provides a guideline of the minimum standards of service delivery in the event of closing branches in the applicable classes. This Protocol applies to the closure of branches in the Inner regional, Outer regional, Remote, Very remote and Migratory classes only if there is not another branch of the same brand within 20 kilometres by road.
Latest news
Australians are under attack from scams, part of a worsening global scams scourge, and all sectors need to ramp up the fight against these criminals, including government, law enforcement, banks, telcos, social media and crypto platforms and individuals.
The ABA welcomes the appointment of Michele Bullock as the new Reserve Bank of Australia (RBA) Governor.
The ABA acknowledges RBA Governor Phillip Lowe’s strong leadership of the central bank during one of Australia’s most turbulent periods, the COVID-19 pandemic.
The Australian Banking Association (ABA) has welcomed the launch of the Federal Government’s National Anti-Scam Centre (NASC), a key government and regulator initiative to help fight the scams scourge.